Refund Policy

Last updated: September 29, 2026

Know Your Presence provides digital presence reports that are generated and delivered immediately upon payment. Please read this policy carefully before purchasing.

When Refunds Are Issued

Refunds are issued only in the case of a technical fault on our end, specifically:

Your report was not generated due to a system error
Your report was not delivered to your email after successful payment
Your report link is broken or inaccessible

If your report was not generated or not delivered, email us and we will either fix it immediately or issue a full refund within 3–5 business days.

Non-Refundable Situations

All sales are final once a report has been successfully generated and delivered.

Refunds will not be issued for:

Dissatisfaction with your business's score or results
Change of mind after report delivery
Incorrect business information provided at the time of scan
Reports that have been successfully generated and accessed
Requests made more than 7 days after purchase

Why This Policy

Our reports involve real costs — live API calls, AI analysis, and instant PDF generation — that occur at the moment of your scan. Because this work is done immediately and the report is delivered digitally, we are unable to offer general refunds once the report is in your hands.

How to Request a Refund

If you experienced a technical issue, email us at [email protected] within 7 days of purchase with:

Your report ID (e.g. KYP-XXXXXXXX) from your confirmation email
The email address used at purchase
Description of the technical issue you experienced

We respond within 24 hours on business days.

Questions

For any questions, contact us at [email protected].